Stakeholder Engagement

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In today's dynamic business landscape, the role of stakeholders - from our employees to our suppliers, investors to business associates and consumers to communities -- is more critical than ever. Their perspectives, insights, and feedback shape our decisions, influence our strategies, and ultimately determine our success.

We seek out opportunities to listen, learn, and collaborate with our stakeholders, ensuring that their voices are heard, and their contributions are valued. By doing so, we not only strengthen our relationships but also drive sustainable growth and create shared value for all. We actively engage through a broad range of communication channels to promote participative and integrated decision-making.

By actively involving stakeholders in our decision-making processes, we have demonstrated our commitment to transparency, accountability, and responsible business practices. This transparency has instilled confidence in our stakeholders, assuring them that their interests are aligned with ours.

Crafting engagements with stakeholders

Stakeholder Group Purpose of Engagement Strategic Priorities Mode of Engagement Frequency of Engagement Capital Linkage Value Created
Everyone employed with Dabur and also our potential employees. They are the key to our long-term success. They are our lifeblood and the key ingredient to strengthen our market leadership.
  • Safe working environment
  • Equal Opportunities
  • Career progression
  • Recognition
  • Learning & Growth
  • Employee benefits
  • Holistic Well-Being
  • Work-Life balance
  • Town Hall/meeting
  • Internal Communications
  • Open Dialogue with the CEO
  • Annual Appraisals
  • Team-building workshops; Strategy & Management Meetings
  • Career Development & Advancement opportunities
  • Talent management and succession planning
  • Cross-Departmental training program for fresh Management Graduates
  • Learning and Development Strategy; Training programs
  • Regular people surveys, surveys for new joiners and leavers
  • Transformation strategy to encourage diversity and inclusivity in the workplace
  • Rewards & Recognition
  • Web-based platforms to ease their functioning
  • Regular Health and Safety Discussions
  • Ethics Hotline
  • Academic Relationships & Career Days on campuses
  • Visits to manufacturing plants and R&D units
  • Employee volunteering programs
 Continuous
  • Human Capital
  • Manufactured Capital
  • Financial Capital
  • 1,25,000 manhours training on Health & Safety
  • 1,779 new hirings
Stakeholder Group Purpose of Engagement Strategic Priorities Mode of Engagement Frequency of Engagement Capital Linkage Value Created
Current and potential owners of Dabur's shares

They are critical to our success and growth. It is important that our investors have confidence in the Company, how it is managed, and in its strategic objectives.

Their honest feedback has helped us improve not just our communication but also our ESG reporting.
  • Transparent disclosures to help them take informed decisions
  • Profitable, Sustained growth
  • Return on investment
  • Capital allocation
  • Employee Volunteering programs
  • Quarterly Investor Calls with Institutional Investors
  • Investor presentations and one-on-one meetings
  • Annual General Meeting for shareholders
  • Press Releases about latest developments and new product introductions
  • Publication of Quarterly Results
  • Publishing latest updates on Dabur website*
  • Annual Report #

Monthly

*Ongoing

#Annually
  • Financial Capital
  • Social & Relationship Capital
  • 5.50 Dividend per Share
  • 22.86% ROE on Consolidated basis
Stakeholder Group Purpose of Engagement Strategic Priorities Mode of Engagement Frequency of Engagement Capital Linkage Value Created
Our Business Associates who have a direct business relationship with us to supply raw material, goods and/or services. They are key to ensuring streamlined business operations. We work with them to uncover and realise new value, increase savings and reduce costs while helping us deliver on our promise of being dedicated to the Health and Well-Being of every Household.
  • Long-term partnerships
  • Reliable payment schedules
  • Transparent deals & practices
  • Timely redressal of queries & concerns
  • Dealer Conferences
  • Supplier Meets
  • Business meetings, both physical and virtual
  • One-to-One contacts and briefings with Suppliers
  • Open Communication with the CEO
  • Online Dealer Management System to help establish seamless business transactions
  • Ethics Hotline
 Continuous
  • Financial Capital
  • Manufactured Capital
  • Social & Relationship Capital
  • 189.6 Crore saving on purchase over previous year
  • 14.1 Million retail footprint/coverage
Stakeholder Group Purpose of Engagement Strategic Priorities Mode of Engagement Frequency of Engagement Capital Linkage Value Created
They trust and use our products. They demand high-quality, efficacious and affordable products to meet their needs. Our Consumers are at the heart of what we do. And they help us understand the emerging needs and trends in the marketplace. This helps us develop and deliver nature-based solutions for their health and beauty care needs. Their purchasing habits influence our strategy and success.
  • High Quality Products at prices that suit their pockets
  • Innovative Solutions
  • Healthier Products
  • Quick responses to queries
  • Fast resolution of complaints
  • Availability of products
  • Consumer Engagement & Satisfaction surveys
  • Surveys to understand consumer needs to design, improve products
  • DaburShop, our Direct-to-Consumer channel to help consumers gain greater and easier access to our range of products
  • Dedicated Call Centre & Consumer Cell to address all queries and grievances
  • Consumer Activations, Participation in exhibitions & events to give consumers an opportunity to touch, feel & experience our products
  • Focussed Group Discussions to reach out to consumers across markets
  • Awareness camps to help them differentiate between a spurious product and a genuine Dabur product
  • Information sharing and free product distribution through Dabur website
  • Social Media engagement
  • Publishing latest updates on Dabur website
 Ongoing
  • Social & Relationship Capital
  • Intellectual Capital
  • 14 new products launched
  • 3,475 Consumer complaints resolved
  • Over 20,000 consumer queries answered
Stakeholder Group Purpose of Engagement Strategic Priorities Mode of Engagement Frequency of Engagement Capital Linkage Value Created
Those who live in and around areas where we operate.

Dabur strives for a positive impact in the communities where we operate. Empowering the community is necessary to our long-term sustainability and growth.

For us, business success and community development are inseparable. We have rolled out numerous development interventions to build a self-reliant community. Through these interventions, we develop our relationships with the communities and transform their lives.
  • Provide opportunities for self-development and empowerment
  • Lend a helping hand to support the underserved sections of the society
  • Contribute to creating a robust and empowered society
  • Community Investment and Development
  • Engaging with local NGOs
  • Health Camps and Oral Hygiene Camps
  • Advice and support
  • Campaigns to raise awareness of topics relevant to communities
  • Student visits and participation in development interventions
  • Employee volunteering
 Ongoing
  • Social & Relationship Capital
  • Human Capital
  • Natural Capital
  • 3.05 Million Lives positively impacted
  • 1,091 Women trained in Income-Generating Skills
  • 21 Schools redeveloped
  • 4,313 Students get access to improved learning environment
Stakeholder Group Purpose of Engagement Strategic Priorities Mode of Engagement Frequency of Engagement Capital Linkage Value Created
Trade and Industry Associations in the country.

Industry associations and bodies are important to develop networks and enable consensus building to present a unified and mutually agreeable perspective to the government on various policy interventions.

We are members of all leading business associations and participate in multi-stakeholder public processes, sharing thought leadership to assist them in formulating policies and regulatory frameworks that promote as well as protect the interest of our stakeholders and the industry at large.
  • Tax
  • Pollution Control & Prevention
  • Manufacturing related issues impacting operations
  • Matters concerning consumer health
  • Trade and Finance issues
  • Sustainability and low-carbon transition pathways
  • Plastic Waste Management
  • Community Development
  • Multi-stakeholder meetings & Seminars
  • Constructive relationships
  • Regular interactions
 Ongoing
  • Manufactured Capital
  • Natural Capital
  • Social & Relationship Capital
  • Intellectual Capital
 12 Industry Association memberships
Stakeholder Group Purpose of Engagement Strategic Priorities Mode of Engagement Frequency of Engagement Capital Linkage Value Created
Governmental institutions and policy makers in all our regions.

Compliance with the new laws and changing policies helps us ensure business continuity. We actively monitor regulations in all regions where we operate and put in place policies and processes to ensure compliance.

We engage with various Government departments and regulatory bodies from time to time to respond to compliance aspects, address issues and concerns on behalf of the industry.

However, we do not engage in lobbying.
  • Compliance with new regulations and policies
  • Create Healthier products
  • Environmental Sustainability
  • Ease of Doing Business
  • Partner towards economic growth and nation building
  • Incentives for business expansion and improving global competitiveness
  • Multi-stakeholder meetings, Constructive relationships, regular interactions
  • Responding to public consultations on issues relevant to our business
 Ongoing
  • Financial Capital
  • Manufactured Capital
  • Natural Capital
  • Social & Relationship Capital
  • Intellectual Capital
  • 563.86 Crore Capex invested
  • 41,100 Tonnes of Plastic Waste collected, recycled & co-processed
  • 20.95% reduction in added sugar from the 2018 baseline
Stakeholder Group Purpose of Engagement Strategic Priorities Mode of Engagement Frequency of Engagement Capital Linkage Value Created
Media, Influencers and Students across the globe. Connecting with the society and various stakeholders to communicate Dabur's vision and initiatives and drive Corporate Brand Equity. We engage with bloggers and influencers to disseminate information about various products, create awareness about health benefits of specific natural ingredients and involve them in spreading information about topical ailments and natural remedies. We also work closely with the media in ensuring proper dissemination of correct information to all our stakeholders.
  • Timely flow of information about business developments
  • Disclosing and sharing relevant information and updates
  • Industry outlook
  • Health, Safety, and Human Rights
  • Diversity, Equity & Inclusion
  • Green Environment Footprint and Sustainability
  • Media Interactions & Interviews
  • Blogger Meets
  • Plant visits
  • Training programs
 Ongoing
  • Social & Relationship Capital
  • Intellectual Capital
  • Human Capital
  • Natural Capital
  • 2,400+ influencers engaged
  • 135 Digital videos created
  • 4.45 Billion Impressions generated
  • 1.45 Billion Views generated
Strategy
Corporate Governance
download-pdfAnnual Report 2023-24